Volunteer

Join our team as a volunteer and become a First State Fraud Fighter! DE SMP relies on volunteers like you to help us in our mission to help Medicare beneficiaries, their families and caregivers Protect, Detect and Report Medicare errors, abuse, and suspected fraud.

Why Volunteer?

The DE SMP is a federally grant funded program overseen by the Delaware Division of Social Services (DSS). We rely on volunteers to help us in many aspects of running a successful and impactful program that provides Education, Outreach & Support to all Delaware Medicare beneficiaries, their families and caregivers.

How to Get Involved

There is nothing more effective in combating health care fraud than educated, informed, empowered consumers. Our volunteers serve as the primary defense, equipping Delawareans with the knowledge and resources necessary to effectively Protect, Detect, and Report instances of suspected Medicare fraud, errors, and abuse. Tips provided by Medicare beneficiaries have led to the dismantling of fraudulent schemes nationwide. Without the dedicated outreach and educational efforts of volunteers like you, the discovery and reporting of these tips would be significantly less likely.

The DE SMP program matches a volunteerโ€™s skills and interests to the needs of the program. As a result, DE SMP volunteers may serve Medicare beneficiaries, their families, and caregivers in many creative ways. However, there are five types of activities most commonly conducted by DE SMP volunteers: Administration, Counselor, Distributor, Event Ambassador, and Presenter.

Volunteer Roles

Does a well-organized desk make you smile?  Do you just love the smell of fresh paper in the morning? Our Administrative volunteers help with work such as copying, filing, and data entry as well as preparing informational packets for our presentations. 

If you are recognized as a “person of trust” in your community, this could be a great fit for you! Our Counselor volunteers help by having direct conversations with beneficiaries about their individual situations; this may include review of personal information such as Medicare Summary Notices, billing statements, and other related financial and health documents. In addition, helping with in-depth interactions with beneficiaries who are reporting specific instances of health care fraud, errors, and abuse; may act on behalf of a beneficiary to correct an error or refer suspected fraud and abuse to the appropriate authorities could occur. Volunteers must be able to read, write, and communicate effectively; have reliable transportation; agree to confidentiality requirements; have a sensitive and caring attitude; and complete a training course on Medicare fraud, waste, and abuse. Our DE SMP Volunteer Counselors must also pass a background check and receive in-depth training.

Are you a Road Warrior that loves traveling? The DE SMP Program needs your help with transporting and disseminating SMP information materials to sites and events. The key role is needed to help spread the word to community locations throughout your county to Protect, Detect, and Report suspected Medicare fraud, waste, and abuse. Volunteers can expect to work with staff to determine what materials are needed for various locations, transporting the materials, and ensuring they are displayed in a way that reflects the DE SMP guidelines. Establishing rapport with the location staff and communicating needs to the DE SMP staff is required in addition to read, write, and communicate effectively; have reliable transportation; agree to confidentiality requirements; have a sensitive and caring attitude; and complete a training course on Medicare fraud, waste, and abuse.

We need great Ambassadors to spread our message to Protect, Detect, and Report Medicare fraud in the First State. Do you love events and talking with the community? Are you a trusted source in your community? We are looking for friendly communicators to be Champions of our Senior Medicare Patrol. Our ambassadors visit local Libraries, Senior Centers, Community Buildings, Expos, Fairs & more providing information to the public regarding our mission and how everyone can help stop Medicare fraud, waste, and abuse. Volunteers will receive training from experts on health care fraud detection and prevention methods. Volunteers must be able to read, write, and communicate effectively; have reliable transportation; agree to confidentiality requirements; have a sensitive and caring attitude; and complete a training course on Medicare fraud, waste, and abuse.

Are you comfortable taking center stage? Are slide decks where you shine? The DE SMP is looking for volunteers that have experience in presenting to small and large groups. Our Presenter volunteers visit Senior Centers, Senior Housing Facilities & Community Groups. Presenters go through a thorough training and are provided with materials so that they can effectively and eloquently discuss how Medicare beneficiaries, their families and caregivers can Protect, Detect, and Report suspected errors, fraud, and abuse. This key volunteer role requires you to read, write, and communicate effectively; have reliable transportation; agree to confidentiality requirements; have a sensitive and caring attitude; and complete a training course on Medicare fraud, waste, and abuse.